FAQ

Q: Where is the studio/ self pick-up location? & How to get there?

51 Ubi Avenue 1 Paya Ubi Industrial Park S(408933) Exact location and directions will be sent via Whatsapp. We offer contactless pick-ups. You may drop by anytime to collect your item, once it's ready for pick up.

Need help?

Frequently Asked Questions

Ordering Studio / Self Pick-Up Refund & Exchanges Olive Rewards

Ordering

What payment modes do you accept?

We accept all major Credit Cards (Visa, MasterCard, AMEX), GrabPay & Paynow.

Can I use multiple discount codes?

Discount codes cannot be stacked and is limited to one per order.

I did not receive an order confirmation email.

Kindly check your promotions or junk folder. If you still don't see it, please contact us via Email (hello@ourolivka.com) or Instagram DM.

Studio / Self Pick-Up

Where is the studio/ self pick-up location? & How to get there?

51 Ubi Avenue 1
Paya Ubi Industrial Park
S(408933)

Exact location and directions will be sent via Whatsapp.

We offer contactless pick-ups. You may drop by anytime to collect your item, once it's ready for pick up.

What is the earliest I can collect my order?

Orders can be collected on the same day, if it is placed during our working hours.

For orders placed outside, the earliest collection is the next working day.
*Note: does not apply to engravables.

Weekdays 12 - 7pm (Last order: 5pm)

Please whatsapp us immediately after order placement for us to expediate it.

Can I view the items in person before purchasing?

Yes! Drop by our cosy Studio @ Ubi. We are open Monday - Saturday. To make an appointment, please whatsapp us.

We also participate in monthly pop-ups around Singapore. Follow us on Instagram for the latest update.

Refund & Exchanges

I ordered the wrong ring size. Can I exchange?

Yes! Please drop us an email and we will follow up from there.

More information can be found here.

Can I get a refund on customized pieces?

We are unable to do refund or exchanges on customized pieces as the piece is specially made for you.

Can I cancel my order?

If you would like to cancel your order, please email us immediately at hello@ourolivka.com. If your order has not been shipped but a tracking number has been created, we will refund you the amount of your order minus the cost of shipping already incurred.

If your order has already been shipped you will have to wait until it has arrived and courier it back to us.

Olive Rewards

How do I earn & redeem olives?

Receive reward points on all your purchase with us. You can start earning as soon as you signup a membership account.

Click on the Rewards button for more information.

Do olives expire?

No, they do not expire.

Olives Rewards T&C

We reserve the right to disable any points, reverse transactions and exclude accounts if we identify any behavior of abuse (i.e. creation of fake accounts and/or duplicate accounts.)

Reward points are not exchangeable for cash.

Reward points may not be earned and/or claimed for certain promotions.